Compact Luxo Studio Vista Mar - Helbor My Way

1. General reservation conditions

a) Check-in takes place from 2pm to 8pm and check-out from 8am to 11am. If a guest remains in the apartment after check-out has expired, a new daily rate will be charged. The closing of the daily rate takes place when the room key is handed over.

b) We cannot guarantee continuity of accommodation, beyond that provided by the guest during the reservation, if there is another reservation made for the specific period or apartment.

c) The reservation is only confirmed upon advance deposit of at least 50% of the package value.

d) Guaranteed reservations with advance payment upon arrival will be kept for 12 hours, after the time established for the guest to enter the apartment.

e) If the guest cannot arrive at the scheduled time, we ask that you inform us by phone.

f When making a reservation, the guest assumes that they are aware of the rules of the condominium and accommodation.

2. Politics

a) SMOKING IS PROHIBITED inside the rooms, bathrooms and in areas common to guests, in accordance with STATE LAW No. 13,541, OF MAY 7, 2009. Only use external areas designated for this purpose.

b) From 10pm onwards, SILENCE is essential for the tranquility of guests, this is very important for group interaction. Failure to comply with this rule may result in cancellation of the stay as a way of preserving the well-being of other guests and the condominium.

c) Guests are responsible for maintaining the rooms. There will be a charge for repairing any damage caused by guests.

d) The landlord is not responsible for objects or money forgotten or left on the premises.

e) We reserve the right to charge for adjustments in advance, during check-in.

f) Failure to show up without prior notice on the scheduled arrival date will be considered a “no show” (withdrawal without cancellation), the place will be available for 12 hours, starting from the time of arrival.

g) We do not accept third-party checks or post-dated checks.

h) The objects, furniture, linen and utensils owned by the apartment are entrusted to guests to provide them with comfort and well-being. Any damage, destruction or shortage will be charged to the responsible guest.

i) Please turn off the lights, television, close the tap and the door when you are away from the room.

j) It is strictly prohibited to store bicycles, motorcycles or any inappropriate object inside the rooms.

2-1. Cancellation policy for reservations with advance payment

a) In case of early departure of the contracted daily rates, there will be no refund of the amount paid in advance.

b) Cancellation request:

b.1) More than 30 days before arrival of the accommodation (check-in), 100% refund of the amount paid, after this period there is no refund and no right to credit.

b.2) Less than 24 hours or no show** (no show on the day of arrival), no refund and no right to credit.

**No show is a cancellation without cancellation, that is, when the guest does not show up at the hotel on the booked check-in date.

- RULES OF THE CONDOMINIUM AND ACCOMMODATION - The rules of the My Way Condominium are available in the Accommodation. If you have any questions, please get in touch. Failure to comply with the rules will result in the rental being terminated and the guest will have to leave the Apartment immediately without the right to any refund and will also be charged an additional fee.

- GARBAGE - Garbage must be disposed of in the collectors placed in the parking lots in a selective manner and properly packed using the service elevator. It is forbidden to leave rubbish in the accommodation and in the corridor. Accommodation is ideal for up to 4 people. We want you to enjoy the space and feel as if you were at home, taking care in using the objects provided, rationally using resources such as water and electricity, respecting other residents and rules. of the condominium, keeping the environment clean and organized.

EXTRA GUIDELINES AND RULES

Passwords:

Door: These are the first 6 numbers of your CPF* (when touching the screen, wait for the first beep before entering the password);

Internet: alfa170193

1) Do not wash clothes in the kitchen sink (only dishes). Use the laundry room on the ground floor.

2) Avoid using the knife on the table to avoid damage.

3) Do not eat in the rooms on the beds and sofas to prevent them from getting dirty.

4) Quiet hours are from 12pm to 2pm and after 10pm.

5) When leaving, leave all lights and air conditioning off.

6) You can use the common areas of the swimming pool, sauna, games room and laundry room on the ground floor.

7) If you return from the beach with sand, you can use the bathroom next to the pool to clean up before going up.

8) Avoid placing wet towels on furniture, beds and sofas.

9) Avoid placing glasses and other objects on furniture.

10) Avoid frying and always use suggar. Do not spill coffee grounds or oil in the sink or use the trash.

11) Do not handle bleach in the apartment.

12) If the stove glass gets dirty, just use the sponge to clean it. If the dirt is difficult to remove, please contact me for this purpose, do not try to remove it with other objects (spoon, knife, steel wool)

7) Take advantage of the amenities.

LAUNDRY RULES:

To use, they must be scheduled in the OMO Lavanderia application upon payment for washing and drying. For use by appointment or availability.

RULES ABOUT ANIMALS:

Only when authorized by the landlord (request information and rules)

CONDOMINIUM RULES:

Quiet hours from 10pm to 8am;

Smoking is prohibited in common areas and this includes the balcony;

Do not place clothing above the parabody;

Do not throw objects through windows and balconies;

Do not park in another space;

Delivery drivers are not allowed to enter; in case of special need, please inform the concierge;

Due to the pandemic, common areas remain closed

Masks must be worn inside the condominium and the vaccine passport must be presented.

At the end of your stay, inform the concierge of your checkout date.